New year’s resolutions are a funny thing. No matter whether they are for an individual or for a law firm, adhering to them is difficult. For many, the beginning of January means the annual commitment to aggressively promote their services. Unfortunately, just as with promising to lose weight, to exercise or to remember that elusive wedding anniversary, actually doing so is less than certain. Sometimes, life just gets in the way.
So, for all those law firms that promise to “do something” each year and then find every excuse “not to,” this post is for you – 5 tips for jump starting your business development initiative:
Recognize the Commitment
Just as the experts recommend a disciplined approach to building a financial portfolio, so too must you take a structured, long-term approach to marketing. In order to be successful, marketing should be considered an investment – not an expense. There are no silver bullets, and while obtaining a tangible return on investment is always the goal, most integrated marketing efforts should be measured on their ability to build the practice – versus their efficacy in generating quick, but perhaps, less than ideal leads.
If You’re Going to Be In – Be in Strong
With a few exceptions, most marketing initiatives take some time to realize tangible results. There are reasons for this, but the main one is that it usually takes several exposures to a message before it resonates with its intended target.
To illustrate this, consider the ad you might see for a particular service. Given that the ad is a piece of communication for which money has been exchanged, you are rightfully skeptical as to the veracity of the exuberant claims in the copy. Visiting that organization’s web site makes you a bit more comfortable. Then, your cousin Joe recommends that service as well. So now, you’ve been exposed o the organization in several different ways – all of them positive. Your perceptions of the risks in purchasing this service are mitigated and you are more likely to pursue a relationship.
Similarly, think of another situation in which you see the same message repeatedly even within the same medium. The first time you may not even notice it. The second time, it might generate some interest. By the third, fourth or fifth time, that message has been drilled into you. Hopefully, you are ready to “buy.” But even if you are not, you will be aware of that organization and its services when that time does come.
My point in mentioning all this is to help you understand why marketing takes both time and financial resources. In most cases, being in just a little, will not take you all that far. This is as true for the dollars required for a television campaign as they are for the amount of content needed for search optimization as it is for the time that is necessary to effectively engage in face-to-face networking. It’s a little like marriage. Yes, you can get out of it if necessary. But, in order to maximize your chances for success, you have to fully commit.
Name Your Quarterback
Regardless of how you will be promoting your practice, someone is going to have to take the day-to-day responsibility for making sure the best of intentions become reality. That can be a dedicated marketing person, a chair of a marketing committee, a senior partner, etc. It can even be an consultant or marketing firm – provided that someone in-house is designated as the go-to person for that outside resource. When it comes to marketing, there can be many, many opinions (“Do you like the color green?”), but ultimately a process has to be in place for making decisions. Otherwise, plans will lay unimplemented years and special opportunities of an immediate nature will be missed.
Vet Your Marketing “Partners”
Every marketing consultant or firm will tell you that they will be your “partner.” This is great – providing what they tell you is true. Try to get a feel for what they really do. Are they an IT vendor that understands the bells of whistles of web site development, but knows little about how to attract prospects? Are they wed to a single type of marketing vehicle and thus see every solution from a very limited perspective? Ask to see their work. Ask to speak to their clients. And don’t be shy about looking at several competing firms. Personally, I have found that those firms that do the best vetting also tend to be the best clients. You’re about to engage in what will hopefully be a long-lasting relationship. Make sure you are dancing with the right partner.
Get Top-To-Bottom Buy-In
At any organization, it’s important that every stakeholder be on the same page. There’s nothing more discouraging than when one or more individuals want to aggressively go after new business, while another individual or group are reticent to put the time or money into the effort. As in any team sport, unity is critical for achieving positive results.
Of course, there’s one other thing that goes almost without saying --- though Nike did a pretty good job of saying it: “Just Do It.” Yes, promoting your practice can be hard, requires time and financial resources, and can be downright scary. But isn’t that what most new year’s resolutions are all about?
Wednesday, January 11, 2017
Tuesday, December 20, 2016
Monday, December 12, 2016
You just opened a new law firm office. Or remodeled an existing one. You spent $500 on a couch to go in the waiting area and another $500 for a second one in your private office. The sign that boldly shouts the firm name cost you around $750and the two new paintings you purchased set you back another $1,200. Add in the guest chairs, the plants and the reception desk, and you probably put in close to $4,000 on the furniture for this move alone.
Now, tell me… What was the ROI?
What? You don’t know? You can’t measure it?
I don’t understand. Shouldn’t everything you do be accounted for by the return it produces? Note that I’m not talking about desks or conference tables here. These are items you will need to actually do your job. But couches, plants and paintings are hardly requisite items. Their purpose is merely to generate a “feel,” or mood and yes, an “image.” Yet, somehow you feel that they are critical. You may have pondered their expense, but you probably did not try to measure what revenue that expense will bring in.
Tuesday, November 22, 2016
When Is It Time to Re-Design Your Web Site?
Whenever we are contacted by a new law firm prospect, we are inevitably asked, “So, what do you think about our web site?”
Thursday, September 29, 2016
Thursday, September 22, 2016
In evaluating the effectiveness of your firm’s pay-per-click (PPC) advertising campaign, there is really only one metric that matters: What is the quantity of the qualified calls and inquiries your firm is receiving?
Thursday, September 1, 2016
A couple of years ago we encountered a situation that was a textbook example of how strict adherence to SEO guidelines can potentially do more harm than good.